I understand being frustrated with a guest but your still at work and should act accordingly. well I can see where these associates get their training from. I expressed my disappointment with a 5 diamond property giving this type of service, to which he replied “we are Only a 4 diamond property. After making my way to FD, manager Marty told me he was right next to associate during call yet missed these key moments of his associate refusing to give her name, and hanging up on me. I Called back and asked for associates name “ yazmin” told me she could not give me her name as I was “rude and cursed at her” and hung up on me.

I expressed these concerns and contradictions to which I was met with a very rude attitude stating many different reasons as to why they would not change channel. pool that was packed with no supervision. After finally reaching Front desk associate “Yazmin” said they did not want to change channel as it “May” cause people to congregate at pool. After several rings to FD with no answer we called customer service who told us it wouldn’t be a problem although after being on hold was told she was given diff answers regarding who’s “job” it was. We called front desk to request channel be changed on pool tv. The offer a food court and a 24 hour coffee house. The food at the SteakHouse was five star - three appetizers between two of us was about all we needed. As is typical, a lot of players want to see a lot of flops, and that is a formula for losing money. The game was soft, and my wife and I both won at the 1/2 game. Masks are worn by almost all except when taking a sip of beer ($6.00). The tables are set up SEVEN HANDED with plexiglass separating players and the dealers. Only the 1/2 and 2/3 games were going the two days we were there. to 2:00 a.m., and has good action with a waiting list.

We hit a couple of nice jackpots on the Buffalo machine, but gave it back elsewhere. The slot machines, like everywhere, are a little too tight for my taste, although we broke even after venturing about $200. Slot machines have plexiglass shields, protecting players from each other, and masks are required generally everywhere. Your temperature is checked as you enter the property and, if you pass, you wear a sticker that's good for the day. We took a 'corner balcony suite' at $300 a night (King balconies are only $100 mid-week), and luxuriated in a spacious room with a technologically advanced bathroom (TV in the mirror). Chumash Casino is an easy 2 hour drive from Los Angeles.

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